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As there are frequent questions about our payment and shipping methods and data protection and usage of the website we have listed and answered the most important questions for you in the FAQ.

General questions

Is product comparison in the online shop possible?

You can compare up to 3 products in our online shop. The product is displayed as an image and the technical data is listed. This enables ideal comparison.

How can I select my vehicle in the online shop?

You are able to select your vehicle by using the key numbers (digit „to 2“ and „to 3“ or 2.1 and 2.2) of the vehicle registration documents or by using the "Step by Step“ search.

Where can I find the key numbers of my vehicle?

The required key numbers are stated on the vehicle registration document (old version) under item 2 and 3. On the registration certificate Part I (new version) this data is listed under items 2.1 and 2.2. Item 2.2 May also contain letters instead of numbers. Simply enter the first three letters of 2.2 when searching for the key numbers.

Why are several vehicles displayed after I entered the key numbers and what should I do now?

This is may be due to model changes of the manufacturer. Please compare the specifications like engine performance, year of construction and version of the displayed vehicles with the data in your vehicle documents. After having found a match, select it by clicking the button „Select“.

Why is no vehicle displayed after the key number search?

Key number searches are not possible for import vehicles (Key number to 3 resp. 2.2 equals 0009 and coding not possible for newer vehicles. Here you can only select your vehicle by using the Step-by-Step-search.

What does „My fleet“ mean?

You can save different vehicles that you have frequent orders for under „My fleet“ in the section „My account“. You can select the vehicles by using the key number search or the Step-by-Step-search. You can also save an image of the vehicle and name it. A certain vehicle can be defined as a standard, resp. changed or deleted.

Why is no rating shown to the selected product?

Should we not have a rating available for a product, you cannot select this button. You are welcome to write a rating for the product. To do this, you must first log in with your user data. This is shown in a pop up window. If this is not the case, please turn off the popup blocker of your Internet browser.

Can I recommend an interesting product?

Yes. If you click on the button „recommend“, a window opens where you can enter the email address of the sender and recipient, as well as additional information.

Where can I find the installation instructions for the product?

The article details include model installation instructions for the product when you click on the button „Installation help“. If applicable, you will also find possibly existing installation documentations or additional pictures.

Can I save a product list?

Yes. You can save up to 10 product lists. To do this you must log in with your access data.

Can I delete or order products from the product list?

Yes. There is a „Delete“ button behind every product. A shopping cart symbol button is also listed behind every product to place an order. If you click on this symbol the product is automatically placed in your shopping cart and can be ordered from there.

Can I receive special conditions reps. rebates for larger quantities?

This is indicated when you enter the quantity of the product. Information is displayed as of which quantity of …. we are able to grant special conditions. Please contact our customer service at the free phone number 0800 – 58 77 58 64 or write us an email to info@kupplung.de

Do I have to register at RAMEDER to be able to order?

No. You can place your order also without registration. To do this, click on the button „Purchase without registration“ in the order process next to the item registration.

What can I do when I forgot my password?

Click on the button „Forgot password?“ in the order process. You will receive an automatically generated email that contains your password.

How can I register at RAMEDER?

After you placed all products in the shopping cart, click on the button „Check out“. Here you can register as a new customer.

Which data does RAMEDER need so that I can register as a customer?

We require your first and last name, your full address and an email address. You choose your own password for your access to RAMEDER.

How can I place an order at RAMEDER?

You have the choice of placing your order by telephone, in the online shop, via email, fax or by mail.

How can I reach RAMEDER by telephone?

You can reach us Monday through Friday from 7.00 a.m. to 8:00 p.m. and Saturday from 8.00 a.m. to 3.00 p.m.

You can send us an email (info@kupplung.de) or a fax to 0180 – 5 21 29 32 anytime.
We will handle incoming mail during our above stated office hours and respond to you.

Is there a catalogue for private customers?

No. Only companies from the vehicle businesses receive our dealer catalogue.

Do you own a company in the vehicle branch? Send us your commercial evidence (business registration or meaningful letterhead with company stamp) via email, fax or mail.
We have our current full product range saved on our online shop at www.kupplung.de for all customers that are not active in the vehicle trade.

Where can I find the General Business Terms (GBT) of RAMEDER?

You can find them in the section „Service“ under „GBT“. Place link to GBTs Link zu AGBs einfügen

How can I reach RAMEDER?

Our address, telephone number and email address are saved in the section „Service“ under „Imprint“. Link zu Impressum einfügen Directions on how to find us are located in the section „About RAMEDER“ . Link zu Anfahrt einfügen

What is a partner program?

Our partner program enables you to „Make money with your own website“. Place banners and text links we provide on your website and you will receive a provision for every customer that place an order in our online shop via your website. Did we catch your interest? You can find further information at... (Link einfügen)

Does RAMEDER also participate in fairs?

Yes. You can view our current fair dates in the section „About RAMEDER“ at „Fair dates“.

Questions about payment methods

What options of payment do I have as customer of RAMEDER?

You can pay cash on delivery, credit card (VISA/MasterCard), PayPal, Financing/instalments and cash payment upon pickup

What does cash on delivery means?

If you order goods by cash on delivery, the invoice amount is to be paid directly to the deliveryman upon delivery.

What does credit card payment mean?

You can pay with Visa or Master/Eurocard. To do this, we require the credit card number, the date of validity and the verification number of the card. Your data is transferred after a safe encoded transfer procedure.

What does PayPal mean?

PayPal is an online payment service that you can use to pay for your online purchases in a fast, simple and safe manner, no matter whether on eBay or in other online shops. PayPal is currently used by more than 100 million members. Benefit from the advantages that a PayPal registration offers you.

Paying with PayPal is uncomplicated and is done with only few clicks. The seller receives his money immediately after you have confirmed your payment. Your bank account and credit card data is not transferred to the seller.

Why do we rely on PayPal?

For us, the customer comes first, meaning we are constantly optimising the purchase process for our customers. Our goal was to make purchase processing even easier and more transparent with PayPal. We rely on PayPal because the most common payment methods are already integrated and we can only benefit from the experiences that PayPal has gathered with its 5 million German members.

How can I register for PayPal?

In the course of the shopping process, you are asked whether you want to conclude your purchase via PayPal, or you can use the button shown on the right „Register now“. It will forward you directly to the PayPal registration. Registration is free of charge.

Which payment methods are supported by PayPal?

You have the most common payment methods available: direct debit, credit card, Giropay and credit payments. Direct debit is meanwhile the most popular payment method of the online purchasers. Credit card is especially popular among international purchasers and is also gaining popularity among purchasers in Germany. For credit payments the payment amount is debited directly from your PayPal account. You log into your online banking directly from PayPal.

What does financing mean?

We offer monthly financing services in cooperation with the Santander Consumer Bank AG. Requirement herefore is a minimum order value of 150,00 EUR.

You can choose between a contract duration of 6 to 72 months. Requirement for payment in instalments is that you have income from non-self-employed labour and you can give us your valid passport/identification card number and address. Should you have moved within the last three years, we also require your previous address.

You can determine your desired credit rate in advance on www.kupplung.de/santander using the credit calculator. If you place your order with the payment method „Financing“, an employee will contact you by telephone to inquire all necessary data for the financing.



What does cash payment upon pick up mean?

You can also pick up the goods directly on location. Simply choose the shipping method pick up when ordering your goods in the online shop. The invoice amount is then to be paid cash or with bank card upon pick up.

Questions about shipping

Which shipping company will send the goods?

The shipping of your order is done by the Deutschen Post (DHL) or with Trans-O-Flex. The selection of the shipping company is dependant on the size and weight and is done automatically by our warehouse system.



Available products are shipped within 2-3 working days in standard shipping with Deutschen Post (DHL) or Trans-O-Flex.

What does the shipping method Economy mean?

In economy-shipping your products are shipped within 2-3 working days in standard shipping with Deutschen Post (DHL) or Trans-O-Flex. The selection of the shipping company is dependant on size and weight and is automatically done by our warehouse system

What does the shipping method Express mean?

In express shipping, orders that were received by 5.30 p.m. are delivered by noon the next working day with DHL express. Requirement is payment via credit card.

How do I know whether a product is available?

The availability of the products is indicated in the article details and in the overview list.

green - on stock
yellow/green - available in 2-3 days
yellow - delivery date unknown
red - not available

Is express shipping possible?

Shipping via express on the next working day is possible for payment via credit card. Requirement is that we have received your order by 5.30 p.m. and the desired products are on stock.

Is express shipping possible with cash on delivery?

Yes. Please contact us via telephone with the free of charge telephone number 0800 – 58 77 58 64.

What shipping costs can I expect?

The shipping costs depend on the selected method of payment, the weight of shipment and the country of destination. You can find detailed information at the following link. Place link to shipping costs Link zu Versandkosten einfügen

Can I select a different delivery address?

Yes. You can have your order delivered to a deviating delivery address. If you have registered as a customer you can save up to 6 different delivery addresses in the section „My account“.

Can I change a delivery address?

Yes. You can change the delivery address in the section „My account“ by using the button „Change address“. Deleting the address is possible with the button „Delete address“.

Can I determine a standard delivery address?

Yes. You can mark one of your saved delivery addresses as standard delivery address in the section „My account“ by using the button „Define as standard“.

Can I search for a certain order number?

Yes. In the section „My account“ under order overview you have the option of searching for an order number. There is also the option of having the orders from ac certain period of time or the last 5, 10, 25 or 50 orders displayed.

What do I do if my package is defective upon delivery?

In such a case it is very important that you contact us promptly so that we can report the transport damage to the shipping party. Should parts of the goods be damaged or missing we will send them to you as spare parts or exchange the entire shipment.

It is helpful for us if you also send us images of the damaged shipment via email.

We ask you not to accept the goods if transport damage is apparent, meaning the package is already visibly damaged on the outside.

Can I send back falsely ordered goods?

You are able to return all products without limitations and without statement of reason within one month after delivery. You can also gladly contact us by telephone at 0800 – 58 77 58 64.

Can I change my password?

Yes. You can change your password in the section „My Account“. To do this, you need to be logged in.

After selecting the payment and shipping conditions, is my order already shipped?

No. Before you conclude your order process, you receive an overview of customer, invoice recipient, possibly deviating delivery address, selected payment and shipping method and the products in the shopping cart. The shipping costs and possibly additionally accruing express costs are also listed once more. Only by clicking the button „Conclude order process“ your order is transferred to us.

Do I receive a confirmation email from RAMEDER?

Yes. You receive an email from us when we received your order. You will also receive one when we have processed your order and it is being prepared for delivery.

Can I track my shipment online?

Yes. If you log in you can view the current status of your order in the section my Account. If the order has the status „Shipped“, shipment tracking is possible. To do this, click on „Details“ to call up the link for shipment tracking.

What happens when the delivery date is delayed?

In this case you will receive an email from us. If the new delivery date is too long for you, you may cancel the order.

What happens if nobody is home to accept the delivery of the goods?

If you are not home when the Deutsche Post (DHL) tried to deliver, they will leave you a notification. This notification states that you can pick up your shipment within the next 7 working days at your respective post office.

You receive a notification from Trans-O-Flex after the second attempt at delivery. You will see a service number that you can call to set a new delivery date.

Does RAMEDER also deliver abroad?

We currently deliver to the European countries Belgium, Denmark, Finland, Great Britain, Ireland, Italy, the Netherlands, Luxembourg, Austria, Poland, Portugal, Sweden, Switzerland, Spain, the Czech Republic and Hungary.

The shipping costs are calculated individually upon shipment to one of the countries stated above. This is always based on the weight and size of the shipment. In order to make you an offer, we need information concerning which products from the assortment you want to order and to which delivery address the goods shall be sent.

Please contact us via email (Info@kupplung.de). We will send you your offer via email. Payment is exclusively possible via bank transfer or credit card (Visa or Master/Eurocard).

Questions about data protection

Do I automatically receive a newsletter from RAMEDER?

No. In the area „My Account“ you can subscribe to or unsubscribe to the newsletter if you no longer wish to receive it. We need your email address to do this.

Is my personal data protected?

Yes. At RAMEDER security is a priority and we lay great emphasis on the protection of your personal data. We only use the data you provide to process your inquiry and to enable you a pleasant shopping experience.

How does the data protection of my personal data work?

If you place an order, we require your name, shipping address, your telephone number, email address, possibly credit card number with expiration date and verification number to process your order. This way we are able to process your order and inform you about the current status of your order via email or in grant cases via telephone.

If you wish, we use this data to activate fast access for you. With the help of the registration for the fast access you are able to place your following orders faster and easier. If you are participating in sweepstakes or another campaign we need your name, address and your email address to be able to notify you.

Should the data be processed to improve our customer service or for technical reasons within RAMEDER in the framework of our data processing, we ensure that your data protection issues are fully considered.

What happens with my data?

RAMEDER does not disclose information about you outside of RAMEDER, with the exception of companies like the contracted service provider for shipment and other companies included in the process.

How is customer information at RAMEDER protected?

We use a safe transfer procedure, the so-called „Secure Socket Lager“ SSL-transfer with continuous 128-bit encoding to process your data and information. All data that is transferred with this method is encoded before it is sent to us.

In the conversion into a code your personal data like name, address, credit card number or account information is encoded by our safety server software. This way your data reps. information cannot be read by unauthorized people during the transfer in the Internet. You can delete your user profile via email to our customer service.

What are Cookies?

Cookies are initialisation files of browsers. They are markings with which the central computer (server) can determine whether a user has already visited the site before or not. This way Cookies facilitate the identification of the surfers and prevent repeated logging in. To remove the Cookies, go to your operating system, look for the Cookie with the name RAMEDER in the according folder and delete it.

Is there a guarantee on the RAMEDER products?

As a private customer, you are granted the legal warranty term of 2 years for all products.

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